Question 1

Why use fresh ingredients?

Accepted Answer

We fundamentally believe what goes on your skin is as important as what goes in your diet.  We all know that fresh fruit and vegetables are good for you as they contain the maximum amount of nutrients for health and vitality.
 
That is why speed is essential in capturing the natural goodness and ensure the highest possible quality.
 
Our ethos is simply Fresh = Quality = Health.
 
Unlike other brands, we do not import pre-processed plants from abroad that have often been cultivated on deforested regions, not knowling how and in what conditions those plants were grown with the added impact of travelling over long distances.

Question 2

Why use foil seals on the dispensers?

Accepted Answer

So obsessed are we with quality that we use foil seals on our dispensers to make sure our formulations remain as fresh as ther summer's day they were made.

Question 3

What do the experts say?

Accepted Answer

Professor Robert Nash, Head of Phytoquest at Aberystwyth University says, "Bio nutrients such as vitamins, antioxidants, flavonoids and anthrocyanins that are important to good health are very sensitive and deteriorate quickly after a plant is cut.  It is therefore imperative to turn plant material into final products as quickly as possible."

Question 4

What do professional beauticians say?

Accepted Answer

Lisa Mansell, Owner of Award Winning Calm Treatment Rooms in Pembrokeshire says, "I have nearly 20 years experience in the international beauty and spa industry and have worked with countless skincare brands all over the world, with varying degrees of success.  Wellbeing Skincare is absolutely revolutionary as you can really feel the difference in quality, even when compared to the most expensive premium brands.
 
I am so impressed with Wellbeing SKincare that it is now the leading range at my business and lots of my customers woud not use anything else."

Question 5

Why just one product per category?

Accepted Answer

We take a no-nonsense approach to skincare.  While others make numerous "flavours" of skincare, we've concentrated on creating just one, the best.
 
Treating dry skin, for instance, usually involves the use of an oily product that can make the skin sense that it is oily.  The body then signals the skin to become even dryer to compensate for the oily product that often creates a viscous circle.  Our balanced formulations encourage a more balanced skin condition and supports the natural function of the skin.

Question 6

Do your products work on eczema and other skin conditions?

Accepted Answer

Our unique non-medicated formulations are extremely gentle and are used by many people with very sensitive skin including sufferers of dermatitis, eczema, psoriasis, rosacea and acne that have reported significant improvement in heir condition by using our cleansing and moisturising skincare regime.  Our studies also indicate that our skincare regime can significantly help in the prevention of such skin conditions.  Factsheets on avrious skin conditions are available.

Question 7

Is your packaging recyclable?

Accepted Answer

Our packaging and dispensers are 100% recyclable. Simply drop them off at your recycling point.  We are continuously finding ways of reducing our impact on the environment and have standardised our packging by keeping to one size.
 
Not only can we do our bit but also pass the cost savings on to our customers.

Question 8

What is your policy on animal testing?

Accepted Answer

We do not test any of our products on animals. We never have and never will. Neither are our products tested on our behalf by any third party.  There is no need to test on animals as we use modern scientific techniques underpinned by our extensive botanical knowledge of plants to create exceptional, pleasurable and effective skincare products.
 
Only when the final formulations have been extensively and exhaustively simulated on computer do we use human volunteers to trial new products just to make sure they are both effective and safe.

Question 9

What can I do if I’ve purchased elsewhere and the product is faulty?

Accepted Answer

We apologise if the product you have purchased elsewhere is faulty. At your earliest convenience please contact the stockist where you purchased it from to seek a refund or exchange.

Question 10

What is the shelf life of Wellbeing Skincare products?

Accepted Answer

Our products are tested to have a shelf life of more than 30 months and so are not required to have a specified expiry date. We recommend keeping our products away from direct sunlight and any heat sources.

Question 11

Where are your products manufactured?

Accepted Answer

All Wellbeing Skincare products are manufactured in Wales and the UK.

faq

Frequently asked questions